Informativa sulle spedizioni
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed. Please note that processing may take slightly longer during holidays, sales, or other busy periods.
Estimated Shipping Times
Because we operate using a dropshipping model, delivery times may vary depending on the supplier’s location and the destination country.
Estimated delivery times are:
- United States & Canada: 7–10 business days
- Europe: 10–12 business days
- Australia & New Zealand: 10–14 business days
- Rest of the World: 15–20 business days
These are estimated timeframes. Delivery may be affected by customs procedures, postal delays, holidays, weather conditions, or other circumstances beyond our control.
Track Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 3–5 business days for the tracking information to appear or update in the carrier’s system.
Multiple Items in One Order
If you purchase multiple products, they may be shipped separately to ensure faster delivery. This means your items may arrive in more than one package or on different days. You will not be charged any additional shipping fees.
Customs and Import Taxes
Customers are responsible for any customs duties, import taxes, or additional fees that may apply when the package reaches the destination country. Petvens™ is not responsible for delays caused by customs procedures.
Incorrect Shipping Address
Customers are responsible for providing a complete and correct shipping address. Please carefully check your details before placing an order.
If you notice an error, contact us as soon as possible. We cannot guarantee that the address can be changed after the order has been processed or shipped. Orders returned because of an incorrect address may be subject to additional reshipping fees.
Lost or Delayed Packages
We always do our best to ensure that orders arrive safely and on time. However, Petvens™ is not responsible for delays caused by postal services, customs, natural events, or other circumstances outside our control.
If your order is significantly delayed or appears to be lost, please contact us. Our support team will do everything possible to help you locate the package and resolve the issue.
Contact Us
If you have any questions about your order or its delivery, please contact us at:
📧 Email: [redlightsupport@gmail.com]
🕒 Response time: Within 24–48 hours
Thank you for choosing Petvens™! 🐾💛